McDewey

AutoAccept for CTIPort and RoutePoint Silent Monitoring Use Cases A and TA are address and terminal of monitor target or recording initiator B and TB are address and terminal of monitor initiator. Scenario One Administrator enables monitoring capability for the user. Call info Events Action NA CiscoProviderCapabilityChangedEv hasMonitorCapabilityChanged() on this event returns true hasRecordingCapabilityChanged() returns true NA JTAPI returns true ciscoProvider.getCapabilities().canMonitor() Scenario Two Start and Stop monitor: A is monitor target, B is monitor initiator. X calls A, A answers the call GC1 (ci1). B calls start monitor using GC2. Application has call observer on both A and B. Application has monitoring capability enabled. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1274 Message Sequence Charts AutoAccept for CTIPort and RoutePoint