McDewey

Secured Monitoring Use Cases Monitoring Use Cases Info Expected Result Scenario Initiatortaddress = S InitiatorTerminal = TermS InitiatorCall = GC2 TargetAddress = A TargetTerminal = TermA targetCall = GC1 GC1: CallCtlTermConnTalkingEv TermA GC2: CallActiveEv GC2: ConnCreatedEv S …. …. GC2: CallCtlConnEstablishedEv TermS GC1: CiscoTermConnMonitorStartEv TermA GC1: CiscoTermConnMonitorInitiatorInfoEv TermA GC2: ConnCreatedEv A …. …. GC2: CallCtlConnEstablishedEv TermA GC2: CiscoTermConnMonitorTargetInfoEv TermS Scenario 1

1. Supervisor and agent’s device security mode is encrypted
2. Customer and Agent are in a secured call.
3. Supervisor initiates a monitoring request. GC1: CiscoTermConnMonitoringEndEv TermA … GC1: CallInvalidEv … GC2: CallInvalidEv
4. The Agent Customer call is dropped. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1282 Message Sequence Charts Secured Monitoring Use Cases