McDewey

Info Expected Result Scenario Initiatortaddress = S InitiatorTerminal = TermS InitiatorCall = GC2 Targetaddress = A TargetTerminal = TermATarget call = GC1 GC1: CallCtlTermConnTalkingEv TermA GC2: CallActiveEv GC2: ConnCreatedEv S …. GC2: CallCtlConnEstablishedEv TermS GC1: CiscoTermConnMonitorStartEv TermA GC1: CiscoTermConnMonitorInitiatorInfoEv TermA GC2: ConnCreatedEv A …. …. GC2: CallCtlConnEstablishedEv TermA GC2: CiscoTermConnMonitorTargetInfoEv TermS GC1: CiscoTermConnMonitoringEndEv TermA … GC2: CallInvalidEv Scenario 3

1. Agent’s Device is non-secured and supervisor is secured
2. Customer and Agent are in a non secured call
3. Supervisor initiates a monitoring request
4. Supervisor stops Monitoring Cause: BCNAUTHORIZED GC1: CallCtlTermConnTalkingEv TermA GC2: ConnCreatedEv S .. GC2: CallCtlConnEstablished TermS GC2: ConnFailedEv S2 GC2: CallCtlConnFailedEv S2 PriviledgeViolationException :CTIERR_SECURITY_CAPABILITY_ MISMATCH ( as supervisor’s does not meet the security capabilities of the Agent) Scenario 4
5. Agent’s device is secured and supervisor is non-secured
6. Customer and agent are in a secured/non-secured call
7. Supervisor initiates a monitoring request Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1284 Message Sequence Charts Message Sequence Charts