/mcpcustom applications to monitor telephony-enabled devices and call events, establish first- and third-party call control, and interact with the media layer to terminate media, play announcements, record calls. For more information, see the TAPI and Media Driver Tech Center on the Cisco Developer Network http://developer.cisco.com/web/tapi/home. Also, see the Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager for relevant release of Unified CM at the following location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html. Cisco JTAPI For more information, see the JTAPI Tech Center on the Cisco Developer Network http://developer.cisco.com/web/jtapi/home and JTAPI Overview, on page 15. Cisco Web Dialer The Web Dialer, which is installed on a Unified CM server, allows Cisco Unified IP Phone users to make calls from web and desktop applications. For example, the Web Dialer uses hyperlinked telephone numbers in a company directory to allow users to make calls from a web page by clicking the telephone number of the person that they are trying to call. The two main components of Web Dialer comprise the Web Dialer Servlet and the Redirector Servlet. For more information, see the Web Dialer Tech Center on the Cisco Developer Network https://developer.cisco.com/site/webdialer/develop-and-test/documentation/latest-version/. For more information on Cisco Web Dialer, see the Cisco Unified Communications Manager XML Developers Guide for relevant release of Unified CM at the following location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html. Serviceability Interfaces The following are the serviceability interfaces of Unified CM: • Serviceability XML • SNMP/MIBs Serviceability XML A collection of services and tools designed to monitor, diagnose, and address issues specific to Unified CM serviceability XML interface: • Provides platform, service and application performance counters to monitor the health of Unified CM hardware and software • Provides real-time device and CTI connection status to monitor the health of phones, devices, and applications connected to Unified CM. • Enables remote control (Start/Stop/Restart) of Unified CM services. • Collects and packages Unified CM trace files and logs for troubleshooting and analysis. • Provides applications with Call Detail Record files based on search criteria. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 13 Overview Cisco JTAPI