McDewey

A P P E N D I X C Troubleshooting Cisco Unified JTAPI This appendix contains CTI Error Codes, CiscoEvent IDs, and other information to assist with troubleshooting efforts. • CTI Error Codes, on page 1631 • CiscoEventIDs, on page 1641 • Reason Codes, on page 1645 • Cause Codes, on page 1646 • Additional Troubleshooting Information, on page 1651 CTI Error Codes Description Error code This error indicates that the request is issued on a line, which is not open ASSOCIATED_LINE_NOT_OPEN This error indicates that another call already exists on the line CALL_ALREADY_EXISTS The call dropped after the feature request (hold, unhold, transfer, or conference) but before the request was completed. CALL_DROPPED This error indicates that an attempt is made to answer a call that either does not exist or is not in the correct state CALLHANDLE_NOTINCOMINGCALL This error indicates that attempt to redirect call that was unknown to line control CALLHANDLE_UNKNOWN_TO_LINECONTROL This error indicates that device open failed because the associated device is unregistering CANNOT_OPEN_DEVICE This error indicates that media cannot be terminated by an application when the device is a physical phone (the phone always terminates the media) CANNOT_TERMINATE_MEDIA_ON_PHONE This error indicates that attempt to set CFWALL while it is already set CFWDALL_ALREADY_SET Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1631