/mcpTraces can be directed to a specific path and folder rather than to the application directory by default. The same trace folder could be used for successive or more than one simultaneous launch of JTAPI. Different launches of JTAPI would also send traces to different folders. This allows simultaneous JTAPI instances to maintain independent trace destinations. The application directory in this case is not that of the JTAPI client itself, but of the application that is integrating/using the JTAPI client. Note Log Files for JTAPI Client Installer In order to detect the error which might occur during the installation and uninstallation process, two log files will be generated. These files will be in the same location from which the installer is executed. • ismpInstall.log – to track events during installation. • ismpUninstall.log – to track events during uninstallation. The error messages will contain the information about the wizard beans that were executed as a part of the install procedure and if there were any exceptions. Troubleshooting Tips for ISMP Installer Solution Cause Problem Description SN The uninstaller needs to be invoked from at least one level above the install directory. Directory from which uninstaller is invoked. ISMP Uninstall does not remove the target directories installed. 1 Please report this problem immediately to the support personnel to suggest the change or error in message. Locale Files not proper. Proper language details are not displayed during installation 2 The installer comes with a built in JVM which also gets installed if the target machine does not have a JVM. In case you face this error - manual removal of the files needs to be done. The JVM has been either removed or replaced with an incompatible version Uninstaller/Installer throws error. 3 Ensure that proper write permissions are there for the destination folder. This problem can occur on UNIX platforms. Permissions Installer goes through fine, but the files have not been copied. 4 Refer to the log files generated to get an idea of which step caused the error. version name problem / folder name problem. Installer/Uninstaller throws exception or crashes during the installation process. 5 Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1652 Troubleshooting Cisco Unified JTAPI Log Files for JTAPI Client Installer