McDewey

Solution Cause Problem Description SN This file is where the current jtapi install details are located. If this is accidently removed then, upgrade/reinstall will have display issues. In the case of an upgrade/reinstall or downgrade failure, the user will have to manually remove the files from the .jtapi/bin and .jtapi/lib folders and then try the installer in order to ensure proper installation during the next time. .jtapiver.ini missing. Upgrade does not show “upgrade” message during installation of an upgrade version. 6 Unable to Create Provider Directory Login Timeout This error occurs when there is no authentication response from CTI for the ProviderOpenRequest. It could fail because of: • LDAP connectivity problems • Database delays • The CTIManager being busy for some other reason and therefore unable to honor the request The solution is that the application must try again. If the ProviderOpenRequest fails on repeated attempts, modify the ProviderOpenRequest. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1653 Troubleshooting Cisco Unified JTAPI Unable to Create Provider Directory Login Timeout