/mcp10.0 9.0 8.6 8.5 8.0 7.1.3 7.1 7.0 6.1 6.0 5.1 5.0 4.3 4.2 4.1 4.0 3.3 3.2 3.1 JTAPI features s s s s s N N N N N N N N N N N N N N End to End Call Tracing s s s s s N N N N N N N N N N N N N N Extension Mobility Cross Cluster s s s s s N N N N N N N N N N N N N N Hunt List Support s s s s s N N N N N N N N N N N N N N Call Pickup Invocation s s s s s N N N N N N N N N N N N N N External Call Control s s s s s N N N N N N N N N N N N N N CallFwdAll Key Press Notification s s s s N N N N N N N N N N N N N N N Agent Greeting s s s s N N N N N N N N N N N N N N N Whisper Coaching s s s s N N N N N N N N N N N N N N N Agent Zip Tone s s s s N N N N N N N N N N N N N N N Early Offer (Session Manager) s s s s N N N N N N N N N N N N N N N Single Sign On (SSO) s s s s N N N N N N N N N N N N N N N Energywise (Deep Sleep) s s s N N N N N N N N N N N N N N N N UCR 2008 / FIPS Compliance s s s s N N N N N N N N N N N N N N N Windows 7 Support s s s N N N N N N N N N N N N N N N N 64-Bit Support s s N N N N N N N N N N N N N N N N N Cisco Extend & Connect (CTI Remote Device) s s N N N N N N N N N N N N N N N N N Recording Key Enhancement s s N N N N N N N N N N N N N N N N N Native Queuing s s N N N N N N N N N N N N N N N N N E911 Teleworker s s N N N N N N N N N N N N N N N N N Cius Persistency s N N N N N N N N N N N N N N N N N N CTI Video Support s N N N N N N N N N N N N N N N N N N Gateway Recording Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 1660 Cisco Unified JTAPI Operations by Release Cisco Unified JTAPI Operations by Release