/mcpUnified CM 12.5 Unified CM 12.0 Unified CM 11.5 Unified CM 11.0 Unified CM 10.5 Unified CM 10.0 Version Operating System Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.76 Oracle JVM 1.7.0.40 Sun JVM 1.7.40 Windows Server 2012 R2 (64 bit) Windows Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.76 Oracle JVM 1.7.0.40 Not supported Windows 10(32 and 64 bit) Windows Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Oracle JVM 1.7.0.79 Not supported Not supported Not supported Windows Server 2016(64 bit) Windows Interface Changes There are no interface changes. Message Sequences There are no message sequences. Backward Compatibility Not applicable. Swap or Cancel and Transfer or Conference Behavior This feature enables Cisco Unified JTAPI support for Swap and Cancel operations on supported IP phones. When a Swap operation is invoked, it puts an active call on hold and retrieves the held call. When a Cancel operation is invoked, it breaks the consulting relationship between primary and consulting calls. These operations can only be invoked from supported phones. The Cisco Unified JTAPI interface does not allow SWAP/CANCEL operations to be invoked from the application. Whenever a user presses the SWAP key on a phone, JTAPI delivers CallCtlTermConnHeldEv and CallCtlTermConnTalkingEv for active and held calls and indicates their state change with CiscoFeatureReason.REASON_NORMAL. When a CANCEL operation is invoked and the relationship is broken between primary and consulting calls, Cisco Unified JTAPI is still able to use the Direct Transfer or Join feature to complete the transfer or conference operation. If the user presses the CANCEL key on phone after initiating a consult, the conference or transfer is not completed. Pressing the CANCEL key on phone triggers a Cancel notification to the application; Cisco Unified JTAPI sends CiscoCallFeatureCancelledEv to indicate the CANCEL operation. CiscoCallFeatureCancelledEv.getConsultCall() returns the earlier created consult call. When the CANCEL operation is performed during a connected transfer or conference, the following can occur: • The user presses the CANCEL key before selecting the Active Call softkey: In this case, pressing the Transfer key creates a consultCall GC3, and pressing the CANCEL key triggers CiscoCallFeatureCancelledEv on GC2 with GC3 as a consult call. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 187 Features Supported by Cisco Unified JTAPI Swap or Cancel and Transfer or Conference Behavior