/mcpThe VoH files are housed externally on a media sense server. To have video on hold capability, the video on hold server must be configured in CCM Admin. This server coincides to the media sense server which houses all the VoH files. Backward Compatibility This feature is backward compatible and existing applications will not be affected by this enhancement. Voice MailBox Support This feature exposes voice mailbox numbers, which let Cisco Unified Communications Manager JTAPI applications forward calls from a directory number to the correct voice mailbox. The Cisco Unified Communications Manager Administrator can associate a voicemail profile for each directory number. When the voicemail option is enabled for any forward setting, and if the corresponding forward is enabled, the call rolls down to the voicemail pilot number that is associated with the voicemail profile. The voicemail profile contains voicemail pilot number and voice mailbox mask fields. Voice mailbox mask specifies the mask that is used to format the voice mailbox number for auto-registered phones. When forwarding a call to a voice messaging system from a directory line on an auto-registered phone, Cisco Unified Communications Manager applies this mask to the number that is configured in the Voice Mail Box field for that directory line. For example, if you specify a mask of 972813XXXX, the voice mailbox number for directory number 7253 becomes 9728137253. If you do not enter a mask, the voice mailbox number matches the directory number (7253 in this example). Cisco Unified Communications Manager JTAPI Support To support this feature, Cisco Unified Communications Manager JTAPI exposes voice mailbox numbers for called party, lastRedirected party and originalCalled party. These voice mailbox fields are exposed on CiscoPartyInfo, which is exposed on CiscoCall object. If voicemail is not configured for a party, then Cisco Unified Communications Manager JTAPI will return empty Strings for voice mailbox fields. In prior releases Cisco Unified Communications Manager JTAPI did not expose voice mailbox fields to applications, so Cisco Unified Communications Manager JTAPI voice mailbox applications could not determine whether a voice mailbox mask was configured for a voicemail profile, which could result in a voice mailbox number that differs from the directory number. Performance and Scalability This feature does not increase the traffic from the Cisco Unified Communications Manager JTAPI layer to the application layer. However, small performance impact could occur because of additional fields that are passed over the network. XSI Object Pass Through Applications can pass XML objects through JTAPI and CTI interfaces to the phone. The XML object can contain display updates, softkey update/enable/disable, and other types of updates on the phone that are available through IP phone services features. This allows applications to access IP phone service capabilities through JTAPI and CTI interfaces without maintaining independent connections to the phones. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 214 Features Supported by Cisco Unified JTAPI Voice MailBox Support