/mcpC H A P T E R 4 Cisco Unified JTAPI Installation This chapter describes how to install and configure the Cisco Unified JavaTelephonyAPI (JTAPI) client software for Cisco Unified Communications Manager. • Overview, on page 217 • Required Software, on page 218 • Supported Platforms, on page 218 • Installing the Cisco Unified JTAPI Software, on page 218 • Using Cisco Unified CM JTAPI, on page 227 • Cisco Unified JTAPI Configuration Settings, on page 227 • Managing the Cisco Unified CM JTAPI, on page 240 • Administering User Information for JTAPI Applications, on page 241 • Fields in the jtapi.ini File, on page 241 Overview The Cisco Java Telephony API (JTAPI) implementation comprises Java classes that reside on all client machines that run JTAPI applications. Installation of the Cisco Unified JTAPI client must take place before these applications can function correctly. Make sure that the Cisco Unified JTAPI classes are installed wherever JTAPI applications run, whether on Cisco Unified Communications Manager Administration, a separate machine, or both. Starting from Release 11.5(1)SU9, Release 12.5(1), and any subsequent SU or ES releases in this release train, Cisco JTAPI Client for Linux, and Windows will be available as the zip file (.zip) which includes the JTAPI packages for Linux (32 and 64 bit) or Windows (32 and 64 bit), documentation, and sample codes. You can download the zip files (CiscoJTAPIWindows.zip or CiscoJTAPILinux.zip), by clicking the Download link corresponding to the Cisco JTAPI Client for Linux (32 and 64 bit) or Cisco JTAPI Client for Windows (32 and 64 bit) available in the Cisco Unified CM Administration interface, Find and List Plugins window (Application > Plugins). The JTAPI Installer provides a unified installation/uninstallation process for the JTAPI client for Linux and Windows, as listed in the following table. For Cisco Unified Communications Manager 8.6(1) and later, Cisco JTAPI is also supported on 64-bit platforms. For Linux versions, the installer generates a binary file (.bin), and for the Windows version, it generates an executable file (.exe). Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 217