/mcpTo install the Cisco Unified JTAPI software on a Windows platform, perform the following steps: 1. Log in to the computer where you want to install the Cisco Unified JTAPI client software. 2. Close all Windows programs. 3. Locate the Cisco Unified JTAPI installer (CiscoJTAPIClient.exe) and launch it. 4. Follow the installer instructions. Applicable for 11.5(1)SU9 and any subsequent SU or ES releases in this release train and also 12.5(1) release onwards. Perform the following steps to install the Cisco Unified JTAPI software on a Windows platform: Before you begin • If you are using Cisco JTAPI version earlier to release 11.5(1)SU9, then uninstall the earlier version. Procedure Step 1 Log in to the computer where you want to install the Cisco Unified JTAPI client software. Step 2 Click Download link to download the required JTAPI client from the Unified Communications Manager Administrative interface Plugins page (Application > Plugins). Save the zipped file on the CTI application server where JTAPI is used.. Step 3 Un-zip the downloaded folder to extract the files. The files include the JTAPI packages for Windows (32-bit and 64-bit), documentation, and sample code. Update the classpath variable. Go to Step 6. Step 4 Alternatively, run install32.bat or install64.bat depending on the platform . Follow the instructions mentioned in the scripts to install and update classpath. Step 5 After installation, go to the installed location. Step 6 Run the jtprefs.bat file. The Cisco Unified Communications Manager Jtapi Preferences <version number> Release dialog box is displayed. Note JTPrefs is an application, which provides a user interface to configure the jtapi.ini parameters. JTprefs is used to create the jtapi.ini file if one does not exist and to configure or modify the trace settings. In Windows, for example, the default directory is unzipped folder\CiscoJTAPIWindows\CiscoJTAPIx64\lib or unzipped folder\CiscoJTAPIWindows\CiscoJTAPIx32\lib. Verifying Windows Installation To verify the JTAPI Windows installation, you can use the makecall application that allows you to place a call via JTAPI. Perform the following steps to use the makecall application. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 225 Cisco Unified JTAPI Installation Verifying Windows Installation