/mcpManaging the Cisco Unified CM JTAPI You can perform the following actions on all the Cisco JTAPI clients. Reinstalling, Upgrading or Downgrading the Cisco JTAPI Applicable from 11.5(1)SU9 and 12.5(1) ES and SU releases only. Use the following procedure to reinstall or upgrade or downgrade the Cisco JTAPI client on all supported platforms from release 12.5(1) and later versions. Before you begin To reinstall or upgrade the JTAPI version earlier to release 12.5(1), refer to the “Cisco Unified JTAPI Installation”. Note Procedure Step 1 Delete the contents of the previous zip folder present in the system and clear the classpath variables . Alternatively, you can run the Uninstall Script present in the installed folder to delete the files and update classpath. Step 2 Click Download link to download the required JTAPI client from the Unified Communications Manager Administrative interface Plugins page (Application > Plugins). Save the zipped file on the CTI application. Step 3 Un-zip the downloaded folder to extract the files . Manually update the classpath variables. Additionally, you can run the Install Script present in the extracted folder to install Cisco JTAPI and update the classpath. Note You can keep a copy of the jtapi.ini file present in [{Unzip Location}\lib\jtapi.ini ] location and replace the same in the newly extracted Zip folder if you want to keep the previous Jtapi settings. It is applicable only for upgrading/downgrading/reinstallation.l In Linux Machines, after uninstallation the session must be logged out and logged in again for the changes to take effect. Uninstalling the Cisco JTAPI Uninstalling the Cisco JTAPI To remove the JTAPI version release 12.5(1), delete the folder (CiscoJTAPIWindows or CiscoJTAPILinux) and its extracted files from the system. 1. Delete the contents of the previous zip folder present in the system and clear the classpath variables. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 240 Cisco Unified JTAPI Installation Managing the Cisco Unified CM JTAPI