/mcpAccount Lockout The administrator can use the CUCM Admin Panel to configure options for the account lockout. To configure account lockout options, an administrator can perform either of the following: 1. Click the Locked by Administrator checkbox in the user credential page. 2. Set the number of login attempts, which signifies the number of failed logins due to invalid credentials. 3. Set the maximum idle time (in days) and if the user does not login for that many days, the account is locked. In case of account lockout, JTAPI delivers detailed exceptions without any warning messages. JTAPI does not allow applications to modify any of these values, it only reports the information. Interface Changes CiscoJtapiExceptions, on page 55 Message Sequences There are no message sequences. Backward Compatibility This feature is backward compatible. Agent Greeting The Agent Greeting feature enables the JTAPI application to instruct the Cisco Unified Communications Manager to automatically play a pre-recorded announcement following a successful media connection to the agent device. The greeting helps to keep the agent sounding fresh as they do not have to repeat common phrases on each call. Agent Greeting is audible for the agent and the customer. Agent Greeting can be initiated from any phone with a Built-in-Bridge (BIB). A call is initiated from the BIB to the DN specified in the request. Applications are responsible for answering this call and playing the media. There are two types of calls: • A basic call between the customer and agent. • A secondary call, known as the Interactive Voice Response (IVR) call, which is created between an IVR device and the BIB of the agent phone. The application invokes the new Agent Greeting API on a call, which creates an IVR call. The application then answers the call, and is responsible to play a recorded message. The connection is not created for the agent on the IVR call, and as a result, the applications see the secondary call only. The IVR call has only one connection to play the IVR message. Regardless of whether or not the application observes the IVR device, the Agent Greeting media plays. Observers on the agent receive an event to start the media. When the media finishes, the application must Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 33 Features Supported by Cisco Unified JTAPI Account Lockout