McDewey

Cisco Unified JTAPI Install Internationalization Cisco Unified JTAPI supports multiple languages for the JTAPI installation and user preference UI. When JTAPI launches, you receive options for choosing languages for the installation. After choosing a language, further installation instructions display in the chosen language. The first option always specifies English. If certain phrases are missing in the locale language, the instructions default to English. See Cisco Unified JTAPI Installation, on page 217 for more information. Cisco VG248 and ATA 186 Analog Phone Gateways Cisco Unified JTAPI supports control of analog phones that are connected to the Cisco VG248 and ATA 186 Analog Phone Gateways. By adding the Cisco VG248 and ATA 186 Analog Phone Gateways to the user-controlled list, applications can control the devices. Applications receive events for the devices in a way similar to other IP phones. Applications can also initiate calls and invoke other features except answer Request through APIs. Make call works only when the device goes physically off hook. Applications cannot answer calls from APIs for the devices. If an application attempts to answer () on TerminalConnection for the VG248 and ATA 186 Terminal, the system throws PlatformException with error CiscoJtapiException.COMMAND_NOT_IMPLEMENTED_ON_DEVICE.To answer calls, you must manually pick up the handset, and then you can invoke other call control features such as transfer, conference, blind transfer, and park from the API. CiscoJtapiExceptions Cisco Unified JTAPI notifies the application of CTI-generated error codes. These codes return when an exception or error occurs in the CTIManager. The CTI returned error code propagates to the application separately. The application can extract the error code by invoking getErrorCode() method on the exception object, can get CTI error code name by invoking getErrorName() method, and can get error description by invoking method getErrorDescription(). The methods getErrorName(int errorCode) and getErrorDescription (int errorCode) deprecate and get removed in future releases. Cisco recommends that application users do not use these methods. CiscoJtapiExceptions interface defines error codes in JTAPI. When a PlatformException is thrown, it can be queried to get the error code, which can be compared to the following. Errors Problem Error Message CTIERR_LOGIN_FAILED_PWD_EXPIRED_USER_CAN_RESET Possible Cause This value is a static definition that identifies an error code as a login failure due to an expired password. In addition, this error code lets the application know that the user can change their password. Solution Try resetting the password. Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 55 Features Supported by Cisco Unified JTAPI Cisco Unified JTAPI Install Internationalization