Page 29 — recording-use-cases

• The user picks up the call from the user desk phone to continue the conversation that started on the user mobile phone. To do so, use Cisco Unified Communications Manager to place the call on hold (enterprise hold) through the mobile phone data channel; then, resume the call from the desk phone. Note the header information of the INVITE messages from step7. The SIP header enhancement feature adds the information in bold text to the INVITE message header. Step 7 INVITE Message Header Information From: <sip:2000@ucm1;x-nearend;x-refci=ci2;x-nearenddevice=deviceB; x-farendrefci=ci1;x-farenddevice=UserACell;x-farendaddr=1000>;tag=fromtag1 Far-End Party Sends Call to Mobile Phone In this use case for automatic call recording, the far-end party sends a call to the user mobile phone for mobile phone pickup. (This scenario specifies the opposite of the scenario that the Desktop Pickup of Mobile Phone Call, on page 27 specifies.) The following figure illustrates this use case. Figure 23: Far-End Party Sends Call to Mobile Phone for Mobile Phone Pickup In this use case, the following entities participate: • The customer call originates from DN1000 deviceA. • The agent receives the call at DN2000 deviceB. • The customer resumes the call from the customer mobile phone deviceUserACell enterprise extension1000 mobile number9725551000. During an automatic call recording session where an enterprise user sends a call to the user mobile phone, the following steps take place: 1. Enterprise user far-end partyA calls partyB DN2000 deviceB from DN1000 deviceA. 2. PartyB DN2000 answers the incoming call from far-end partyA. 3. Because the agent line appearance is configured for automatic recording, the recording session for the media streams automatically gets triggered. Cisco Unified Communications Manager first makes a recording call to the built-in bridge (BIB) of the partyB (agent) IP phone for the agent voice. 4. Cisco Unified Communications Manager makes the second recording call to the BIB of the partyB (agent) IP phone for the customer voice. 29