McDewey

Figure 9: Three-way Conference - Automatic Recording - Gateway is Preferred IP Phone-Based Recording Call Flow Examples This section contains network-based recording call flow examples. Automatic Call Recording In automatic call recording, after an agent call becomes active, two server calls get made to the built-in bridge (BIB) of the agent phone. The agent phone automatically answers. Two server calls then get redirected to the recorder. The following figure illustrates automatic call recording. 8