/mcpEdit User Credentials or Credential Policy Use this procedure if you want to edit an existing user credential or to edit the policy that is assigned to a user credential. After resetting the credential, you can apply a rule such as mandating that the user update credentials at next login. You may want to do this if: • You have local DB authentication configured, and you want to reset an end user password • You want to reset an end user PIN or application user password • You want to change the credential policy that is assigned to a specific user credential Procedure Step 1 From Cisco Unified CM Administration, choose one of the following: • For end user passwords and PINs, choose User Management > End Users. • For application user passwords, choose User Management > Application Users. Step 2 Click Find and select the appropriate user. Step 3 If you want to change an existing password or PIN, enter the new credential in the Password/Confirm Password or PIN/Confirm PIN fields and click Save. Step 4 If you want to change the credential policy that is assigned to a user credential, or if you want to apply rules such as requiring that the user enter a new password or PIN at next login: a) Click the Edit Credential button that is adjacent to the Password or PIN. The Credential Configuration window opens for that user credential. b) Optional. To assign a new credential policy, select the policy from the Authentication Rule drop-down. c) Optional. Check the User Must Change at Next Login check box if you want the user to update the password or PIN at the next login. d) Complete the remaining fields. Refer to the online help for field descriptions. e) Click Save. Enable PIN Synchronization Use this procedure to enable PIN synchronization so that the end users can log in to Extension Mobility, Conference Now, Mobile Connect, and the Cisco Unity Connection Voicemail using the same PIN. The pin synchronization between Cisco Unity Connection and Cisco Unified Communications Manager is successful, only when Cisco Unified Communications Manager publisher database server is running and completes its database replication. Following error message is displayed when the pin synchronization fails on Cisco Unity Connection: Failed to update PIN on CUCM. Reason: Error getting the pin. Note Security Guide for Cisco Unified Communications Manager, Release 15 and SUs 230 User Security Edit User Credentials or Credential Policy