McDewey

Set Up Secure Call Monitoring and Recording Use this procedure to configure Secure Call Monitoring and Recording. Procedure Step 1 Provision secure capability on agent and supervisor phones. Step 2 Create a secure SIP trunk with the following configuration: • Set the Device Security Mode to Encrypted. • Check the Transmit Security Status check box. • Check the SRTP Allowed check box. • Configure the TLS SIP trunk to the recorder. Step 3 Configure monitoring and recording, in the same way you would for non-secure monitoring and recording. a) Configure a built-in bridge for the agent phone. b) Configure the Recording Option (Automatic Call Recording Enabled and Application Invoked Call Recording Enabled.) using the Directory Number page on the agent phone. c) Create a route pattern for the recorder. d) Add a call recording profile to the Directory Number. e) Provision monitoring and recording tones as needed. For more information and detailed procedures, see the “Monitoring and Recording” chapter in the Feature Configuration Guide for Cisco Unified Communications Manager. Security Guide for Cisco Unified Communications Manager, Release 15 and SUs 280 Advanced System Security Set Up Secure Call Monitoring and Recording