/mcpError Message %UC_CAPF-6-CAPFCertificateRegenerated: %[AppID=String][ClusterID=String] [NodeID=String]: CAPF Service Restarted Explanation CAPF Service is restarted due to the regeneration of the CAPF certificate. Recommended Action Information purposes only; no action is required Error Message %UC_EXTENSIONMOBILITY-3-EMCCFailedInLocalCluster: %[DeviceName=String][TimeStamp=String] [UserID=String][Reason=String][AppID=String][ClusterID=String][NodeID=String]: EMCC Login failure in local Call Manager.. Explanation EMCC login could fail due to 1. Using devices incompatile with EMCC feature. 2. Unable to retrieve remote cluster information. 3. EMCC is restricted by the local cluster. 4. Untrusted Certificate received from the remote end while trying to establish a connection Recommended Action 1. Validate if the device model supports EMCC (EMCC Documentation). 2. Ensure that every remote cluster added for EMCC has valid hostname/IP address(es) for EM and PSTN Access in the RemoteCluster administration page (Logon to CUCM Administration page -> System -> EMCC -> Remote Cluster). Also, ensure that these entries are enabled. 3. Ensure that a bundle of all tomcat certificates (PKCS12) has been imported into the local tomcat-trust keystore (Logon to OS Administration page -> Security -> Certificate Management -> Check the certificates in tomcat-trust). Error Message %UC_EXTENSIONMOBILITY-4-EMCCFailedInRemoteCluster: %[DeviceName=String] [TimeStamp=String][UserID=String][Reason=String][AppID=String][ClusterID=String] [NodeID=String]: EMCC Login failure at a remote Call Manager.. Explanation EMCC login could fail due to 1. User does not exist in any of the configured remote cluster. 2. User is not enabled for EMCC. 3. No free EMCC Base Device. 4. EMCC Access was prevented by remote cluster. 5. Untrusted Certificate received from the remote end while trying to establish a connection Recommended Action 1. Ensure that the user is a valid EMCC user and make sure that user's home cluster is added as a EMCC remote cluster(Logon to CUCM Administration page -> System -> EMCC -> Remote Cluster -> Add New). 2. Contact remote site administrator to enable user for EMCC (Logon to CUCM Administration page -> User Management -> End User -> Select User -> Enable Extension mobility cross cluster checkbox) 3. Contact remote site administrator for adding / freeing up EMCC Base Devices (Logon to CUCM Administration page -> Bulk Administration -> EMCC -> Insert/Update EMCC). 4. Contact remote site administrator to validate the remote cluster setting for this cluster. 5. Ensure that a bundle of all tomcat certificates (PKCS12) has been imported into the local tomcat-trust keystore (Logon to OS Administration Page -> Security -> Certificate Management -> Check for all tomcat certificates in tomcat-trust). Error Message %UC_EXTENSIONMOBILITY-4-UserInputFailure: %[DeviceName=String][TimeStamp=String] [UserID=String][Reason=String][AppID=String][ClusterID=String][NodeID=String]: EMCC Login failure due to invalid user input.. Explanation EMCC Login failed due to error in user input. This situation can arise due to 1. Invalid User Credentials. 2. Credentials have expired. Recommended Action 1. Try again with valid credentials or try resetting the credentils. 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 106/343