/mcpuser in Unified CM Admin under (User Management > End User CAPF Profile/Application User CAPF Profile), select the CAPF profile of the user and review the associated information 8 CAPF information unavailable. Verify the CAPF profile configuration for the user in Unified CM Admin under (User Management > End User CAPF Profile/Application User CAPF Profile), select the CAPF profile of the user and review the associated information 9 Certificate compromised. Verify the CAPF profile configuration for the user in Unified CM Admin under (User Management > End User CAPF Profile/Application User CAPF Profile), select the CAPF profile of the user and review the associated information 11 User is not authorized to connect to CTI using TLS. Consider the application configuration and security configuration for the user, for TAPI applications review the Control Panel >Phone and Modem Options > Advanced > select a CiscoTSP > Configure... > Security and disable "Secure Connection to CTIManager". For JTAPI applications from JTPrefs choose Security and disable "Enable Secure Connection". Also check the user group configuration for the user in Unified CM Admin under (User 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 13/343