/mcpdatabase. Explanation Cisco Config Agent service failed to read or write to the local IM and Presence Service database. This may indicate a DB health issue. Recommended Action Using RTMT, verify system health. Verify that the service "A Cisco DB" is running. Error Message %UC_ConfigAgent-4-EspConfigAgentRemoteDBAccessError: %[AppID=String][ClusterID=String] [NodeID=String]: Cisco Config Agent service was unable to access a remote IM and Presence Service database. Explanation Cisco Config Agent service failed to read or write to a remote IM and Presence Service database in the local cluster. This may indicate the system a DB health issue. Recommended Action Verify that the service "A Cisco DB" is running on the node specified in the alert. Sometimes these errors can be transient. In some cases the Config Agent may be accessing remote nodes that are not available for some reason. If that is the case then this error is expected. This would happen in a user reassignment to a node that is not installed or available. Error Message %UC_ConfigAgent-4-EspConfigAgentProxyDomainNotConfigured: %[AppID=String][ClusterID=String] [NodeID=String]: Cisco Config Agent service requires that the Default IM Domain is configured.. Explanation Cisco Config Agent service uses the Default IM Domain to properly generate ACLs. If not configured this could lead to routing failures. Recommended Action Go to the Presence -> Settings -> Advanced Configuration Page on your IM and Presence Server to set this value and save. Error Message %UC_PE-2-PEDatabaseError: %[PEDatabaseErrorAlarmMessage=String][AppID=String] [ClusterID=String][NodeID=String]: Information lookup failed. Explanation An error occurred while retrieving information. This may indicate a problem with the Cisco DB service Recommended Action Verify that the Cisco DB service is activated and running. Use RTMT to check the Cisco Presence service logs for errors Error Message %UC_PE-2-PEPeerNodeFailure: %[PEPeerNodeFailureAlarmMessage=String][AppID=String] [ClusterID=String][NodeID=String]: The Cisco Presence Engine service on the peer node of a subcluster has failed. Explanation The Cisco Presence Engine service in the peer node is not responding Recommended Action Use Cisco Unified Serviceability to verify the Cisco Presence Engine service is activated and running 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 133/343