/mcpdetermine the CPU usage. For applications in Linux use the top command to review CPU usage Error Message %UC_CTI-4-CtiProviderClosePeerCertExpired: %[AppID=String][ClusterID=String] [NodeID=String]: CTI Peer Certificate Expired; Application Disconnected. Explanation CTI Peer certificate expired causing CTIManager to close the application connection Recommended Action The validity period of the peer certificate used for making SSL connection is expired. Please update the certificate Error Message %UC_CTI-4-CtiProviderPeerCertExpireSoon: %[AppID=String][ClusterID=String][NodeID=String]: CTI Peer Certificate will expire soon; If expired, application will disconnect. Explanation CTI Peer certificate expire soon. Recommended Action The validity period of the peer certificate used for making SSL connection will expire soon. Please update the new certificate for getting continous service Error Message %UC_CTI-4-CtiIncompatibleProtocolVersion: %[MsgVersion=VoidPtr][CompatibleVersions=VoidPtr] [CurrentVersion=VoidPtr][CMVersion=String][IPAddress=String][IPv6Address=String][AppID=String] [ClusterID=String][NodeID=String]: Incompatible protocol version. Explanation The JTAPI/TAPI application version is not compatible with this version of CTIManager, so the received message has been rejected. The IP address is shown in either IPv4 or IPv6 format depending on the Application's IP addressing mode Recommended Action Verify that the correct version of the application is being used. If you're unsure of the correct version, contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration (Application > Plugins) Error Message %UC_CTI-6-CtiDeviceOpened: %[DeviceName=String][SeqNumber=Long][DeviceId=Long] [DeviceType=Long][CTIconnectionId=Long][MediaControlled=Bool][AssociatedCMIPAddr=String] [CmAssignedAppID=Long][AppID=String][ClusterID=String][NodeID=String]: Device opened. Explanation Application opened a device Recommended Action This alarm is for informational purposes only; no action is required Error Message %UC_CTI-6-CtiDeviceClosed: %[DeviceName=String][DeviceId=Long][DeviceType=Long] [CTIconnectionId=Long][MediaControlled=Bool][AssociatedCMIpAddr=String][Reason=Enum] [AppID=String][ClusterID=String][NodeID=String]: Device closed. Explanation Application closed a device Recommended Action This alarm is for informational purposes only; no action is required Reason Code - Enum Definitions Enum Definitions - Reason Value Definition 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 15/343