/mcpError Message %UC_Proxy-6-CTIGWConnectionRestarted: %[AppID=String][ClusterID=String][NodeID=String]: CTI connection was restarted. Explanation The CTI/QBE connection was restarted Recommended Action Notification purposes only; no action is required Error Message %UC_Proxy-2-CTIGWProviderDown: %[AppID=String][ClusterID=String][NodeID=String]: CTI provider is down. Explanation The CTI provider is currently unavailable Recommended Action Check the connection to the configured Cisco Unified Callmanager nodes and verify the Cisco CTI Gateway application is enabled on the Cisco Unified CM IM and Presence Service CTI Settings page Error Message %UC_Proxy-4-CTIGWUserNotLicenced: %[AppID=String][ClusterID=String][NodeID=String]: User has no license. Explanation User failed to authorize due to no license available Recommended Action Check the Cisco CTI Gateway application license and user configuration Error Message %UC_Proxy-4-CTIGWUserNotAuthorized: %[AppID=String][ClusterID=String][NodeID=String]: User not authorized by CTI Gateway. Explanation User failed to authorized due to wrong device or line DN Recommended Action Verify user device configuration and MOC settings Error Message %UC_Proxy-2-CTIGWProviderFailedToOpen: %[AppID=String][ClusterID=String][NodeID=String]: CTI Provider failed to open. Explanation CTI Provider failed to open due to a configuration error Recommended Action Verify the Cisco Unified Callmanager address(es), and application user credentials on the Cisco Unified CM IM and Settings Service CTI Settings page Error Message %UC_Proxy-3-CTIGWQBEFailedRequest: %[AppID=String][ClusterID=String][NodeID=String]: QBE Request failure. Explanation The Cisco CTI Gateway application received a failed response to a request Recommended Action Use RTMT to check the Cisco SIP Proxy service trace log file for any detailed error messages 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 143/343