/mcp[ClusterID=String][NodeID=String]: A legacy Cisco Unified Personal Communicator client attempted to login to the Cisco Client Profile Agent service. Explanation A legacy Cisco Unified Personal Communicator client attempted to login to the Cisco Client Profile Agent service. Login was denied Recommended Action Please upgrade the legacy Cisco Unified Personal Communicator client as it is currently not supported Error Message %UC_SA-2-SyncAgentAXLConnectionFailed: %[AppID=String][ClusterID=String] [NodeID=String]: Cisco Sync Agent service failed authentication. Explanation Cisco Sync Agent service failed authentication to the remote Cisco Unified Communications Manager publisher and therefore is unable to connect Recommended Action Please verify the AXL credentials are correct and whether the Cisco AXL Web service is activated and running on the remote Cisco Unified Communications Manager publisher Error Message %UC_SA-2-NotInCucmServerListError: %[AppID=String][ClusterID=String][NodeID=String]: Cisco Sync Agent failed to start up because the IM and Presence node is not in the server list, or has been deleted and then readded to the server list on the Cisco Unified Communications Manager publisher.. Explanation The IM and Presence Server node is not in the server list, or has been deleted and then readded to the server list on the Cisco Unified Communications Manager publisher. Recommended Action Please add the IM and Presence node in the server list on the Cisco Unified Communications Manager server and reinstall the IM and Presence node. Error Message %UC_SRM-2-SRMFailover: %[FromNode=String][ToNode=String][Reason=String][AppID=String] [ClusterID=String][NodeID=String]: Cisco SRM is performing an automatic failover. Explanation Cisco SRM is performing an automatic failover Recommended Action Please verify that the failed node is up and that critical services are running. Error Message %UC_SRM-2-SRMFailed: %[AppID=String][ClusterID=String][NodeID=String]: Cisco Server Recovery Manager is in the failed state. Explanation Cisco SRM is in the failed state Recommended Action Please restart the Cisco Server Recovery Manager. Error Message %UC_Xcp-3-XcpDBConnectError: %[AppID=String][ClusterID=String][NodeID=String]: Cisco XCP data acces layer was unable to connect to the DB.. Explanation Cisco XCP data access layer was unable to connect to the DB. This may indicate that the local or external database is down or the network connetivity to the external database is lost. Recommended Action Please check the System Troubleshooter for more information. Also check that the external database is running healthy and if there is any problem with the network connectivity to the external database server. 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 146/343