Defaults page in Unified CM
Administration is correct and
actually exists on the TFTP
server; 3) If there is a firmware
load ID configured on the device
page, verify that it is correct and
exists on the TFTP server (on the
Cisco Unified OS Administration
page, access Software Upgrades
TFTP File Management, then
look for the file name as specified
by load ID); 4) Restart the TFTP
and Cisco CallManager services.
Use the Cisco Unified OS
Administration TFTP File
Management page to verify that
the configured firmware loads
exist.
16
DeviceNotActive - The device
has not been activated
17
AuthenticatedDeviceAlreadyExists
- A device with the same name is
already registered. If this occurs
repeatedly, collect SDL/SDI
detailed traces with "Enable SIP
Keep Alive (REGISTER Refresh)
Trace" and "Enable SCCP Keep
Alive Trace" under Cisco
CallManager services turned on
and contact the Cisco Technical
Assistance Center (TAC). There
may be an attempt by
unauthorized devices to register.
18
ObsoleteProtocolVersion - (SCCP
only) A SCCP device registered
with an obsolete protocol version.
Power-cycle the phone. Verify
that the TFTP service is activated.
Verify that the TFTP server is
reachable from the device. If
there is a firmware load ID
configured on the Phone
Configuration page, verify that the
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