/mcpError Message %UC_CALLMANAGER-2-StationPortInitError: %[AppID=String][ClusterID=String] [NodeID=String]: Station TCP initialization error. Explanation An error during initialization was encountered Recommended Action Verify that the Cisco Unified Communications Manager IP address is configured and is not configured as the loop back address for the IP version. Check the SCCP TCP port configuration to be sure the SCCP TCP port is accurately configured (be certain that there are no port conflicts where another port has the same number). If the IP and port settings are correct, collect SDL and SDI traces and contact the Cisco Technical Assistance Center (TAC). Error Message %UC_CALLMANAGER-3-DbInfoError: %[DeviceName=String][AppID=String][ClusterID=String] [NodeID=String]: Configuration information may be out of sync for the device and Unified CM database. Explanation Configuration information may be out of sync for the device and Unified CM database Recommended Action Go to Unified CM Administration and confirm that the device specified in this alarm actually exists in the database. If it does not, add the device. If the device is found in Unified CM Administration, examine the device information on the Device Configuration page for this device to make certain that important device information such as MAC address, device name, device pool configuration, and so on are configured accurately. If you find a discrepancy, correct it and reset the device. Error Message %UC_CALLMANAGER-3-DbInfoTimeout: %[DeviceName=String][AppID=String][ClusterID=String] [NodeID=String]: Unified CM did not receive a timely response from the database. Explanation Unified CM requested information about the device specified in this alarm but the Unified CM Administration database did not respond before the internally-configured wait timer in Unified CM expired. Delays can occur because of congestion in accessing the database. Recommended Action Go to the Cisco Unified Reporting web page, generate a Unified CM Database Status report and verify that the report shows that "Local and publisher databases are accessible" and that "all servers have a good replication status". If database status and DB replications look good, the database may be busy with auto-registrations or other intensive tasks. If you know that auto-registration is proceeding for a large number of devices, wait for it to complete (you can also monitor by watching the CPU level on the database server) and allow the phone to attempt to auto-register again. Error Message %UC_CALLMANAGER-3-DbInfoCorrupt: %[DeviceName=String][AppID=String][ClusterID=String] [NodeID=String]: Configuration information may be out of sync for the device and Unified CM database. Explanation Configuration information may be out of sync for the device and Unified CM database Recommended Action Go to Unified CM Administration and confirm that the device specified in this alarm actually exists in the database. If it does not, add the device. If the device is found in Unified CM Administration, examine the device information on the Device Configuration page for this device to make certain that important device information such as MAC address, device name, device pool configuration, and so on are configured accurately. If you find a discrepancy, correct it and reset the device. 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 248/343