/mcpIntercept Profile for this PDP. Error Message %UC_CALLMANAGER-3-ErrorParsingDirectiveFromPDP: %[PolicyDecisionPoint=String] [CalledPartyNumber=String][CallingPartyNumber=String][CallingUserId=String] [ResponseXMLData=String][AppID=String][ClusterID=String][NodeID=String]: Unified CM failed to parse the call routing directive or the diversion destination in the call routing response from the policy decision point. Explanation A routing response was received but Unified CM failed to parse the mandatory elements in the response. This means that a call routing directive or the call diversion destination could not be parsed correctly, or that the call routing directive was not recognized. The error may due to a syntax error or because the call routing directive is missing or the call diversion destination is missing in the call routing response. Recommended Action Check the external call control documentation, including any applicable API documentation, to determine whether the call routing directive that was included as part of the policy obligations in the call routing response are correctly entered according to the information defined in the external call control documentation. Error Message %UC_CALLMANAGER-4-ErrorParsingResponseFromPDP: %[PolicyDecisionPoint=String] [CalledPartyNumber=String][CallingPartyNumber=String][CallingUserId=String] [RequestXMLData=String][AppID=String][ClusterID=String][NodeID=String]: Unified CM failed to parse one or multiple optional elements or attributes in the call routing response from the policy decision point. Explanation A routing response was received from the policy decision point (PDP) but Unified CM failed to parse the optional elements in the response. Optional elements may include modified calling numbers or called numbers, call reject or call diversion reasons, and so on. The cause may be a syntax error or missing attributes in the call routing response. Recommended Action Confirm that the call routing response from the policy decision point complies with the guidelines specified for external call control in the Cisco Unified Communications Manager documentation. Confirm that any optional elements included as the policy obligations in the call routing response are correctly entered according to the external call control documentation, including any applicable API documentation. Error Message %UC_CALLMANAGER-4-CallAttemptBlockedByPolicy: %[PolicyDecisionPoint=String] [RejectReason=String][CalledPartyNumber=String][CallingPartyNumber=String][CallingUserId=String] [AppID=String][ClusterID=String][NodeID=String]: A call was attempted but blocked or rejected by the policy decision point. Explanation A call was rejected or blocked because it violated the enterprise policy as defined in a policy decision point (PDP) that was configured in Unified CM. The policy server returns a call reject decision stating that a policy violation was the reason for rejecting the call. Calls may be rejected because an unauthorized user attempted to dial a DN or pattern that is not allowed for him or her or because a call forward directive was invoked and the destination specified in the call forward operation violated the policy. Depending on email configuration in Real-Time Monitoring Tool (RTMT), the system may have generated an email alert when the call was rejected. Recommended Action Evaluate the information provided in this alarm (caller's user ID, to and from DNs, and so on) to determine if the call attempt was an innocent mistake to dial a number that the user didn't realize was not routable for him or her, or to discover whether the user is intentionally trying 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 277/343