/mcpalarm (review the steps in the Administration Guide for the appropriate phone model to learn how to access the phone logs), and contact the Cisco Technical Assistance Center (TAC). 9 The phone did not receive a load server name or IP address and as a result, does not have the server information needed to download a firmware load. Check the Device Configuration page in Cisco Unified CM Administration to ensure that the IP address of the Load server or TFTP server is accurately configured. If the information is inaccurate or not present, supply the correct information and restart the phone. If the information is accurate, restart the phone. If this alarm recurs, contact the Cisco Technical Assistance Center (TAC). 10 The phone attempted an action that is not allowed by the Load server or TFTP server; reset the phone to attempt to clear the condition 13 The device has exceeded the internally-configured time allowed for a response from the Load server or TFTP server when requesting the firmware load file. It's possible that congestion is causing a delay in TFTP response. To allow the phone to attempt the download again, wait a few minutes then reset the phone. The phone will attempt to download the file 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 313/343