22
Certification mismatch for
configuration file - Phone
detected certification
mismatch for downloaded
configuration file.
23
Firmware load update required
- Phone need to download
new firmware image.
Error Message
%UC_PHONE-4-DeviceConfigFailure: %[DeviceName=String][IPAddress=String]
[CurrentConfigVersionStamp=String][NewConfigVersionStamp=String][FailureReason=Enum]
[AppID=String][ClusterID=String][NodeID=String]: Device was unable to install the new configuration
file
Explanation Cisco IP Phone is unable to install the latest configuration file. After a configuration
change has occurred in Cisco Unified CM Administration, the phone successfully downloads its new
configuration file but due to some error, it cannot install it.
Recommended Action Refer to the reason code descriptions for recommended actions
FailureReason - Failure reason
Enum Definitions - FailureReason
Value
Definition
0
1
Version mismatch - The
version of the configuration file
that was downloaded does not
match the version stamp of the
file that was requested by
Unified CM. The phone failed
to load the file due to the
version stamp mismatch. This
sometimes occurs due to a
misstep during a phone or
Unified CM upgrade. Verify that
database replication is
functioning by going to the
Cisco Unified Reporting web
page, generating a Unified CM
Database Status report, and
verifying that "all servers have
a good replication status". You
can also go to Real-Time
Reporting Tool (RTMT) and
5/24/26, 3:34 AM
System Error Messages for Cisco Unified Communications Manager 15 - Cisco
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