McDewey

SPA112 firmware versions 1.2.1(004) and newer April 5 th 2013 Check for updates at: https://supportforums.cisco.com/docs/DOC-31744 Call-ID: f81e24aa-db5053bf@10.99.31.132 CSeq: 26544 REGISTER Expires: 120 Contact: sip:1022@10.99.31.132:5077;transport=tcp;x-cisco-newreg Supported: X-cisco-sis-6.0.0 Content-Length: 0 Troubleshooting: Reboot SPA112 after making any changes on the CUCM to ensure that the SPA112 appropriately registers to the CUCM. SIP REGISTER: 404: Not found: Warning 399 "Unable to find device/user in database" The SPA112 fails to register with the CUCM. Monitoring the network interaction and filtering for SIP, you see a SIP status message of 404 Not Found Looking at the SIP Message Header, you see: Warning: 399 "Unable to find device/user in database" Possible Solution Define the 1022 user as the phone Digest User at Device > Phone > Find > Click the SPA112 Line 1 Link > Protocol Specific Information > Digest User: 1022