/mcpThe latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html Release Notes for Unified Contact Center Express Solution This document describes the new features, updated features, and caveats for Unified CCX Solution. Users should read the latest release notes before initially installing or upgrading their Unified CCX system. The latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html. Open Source Used in Unified Contact Center Express This document lists the licenses and notices for open source software that are used in Unified CCX. The latest guide is located at: https://www.cisco.com/c/en/us/about/legal/open-source-documentation-responsive.html?flt0_ general-table0=Unified%20contact%20center%20express&flt1_general-table0=12.5(1)#~documentation. Compatibility Matrix for Unified Contact Center Express This compatibility document lists supported product combinations for active Unified CCX product sets. The latest compatibility information is located at: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/ products-device-support-tables-list.html Virtualization for Cisco Unified Contact Center Express The virtualization document describes Unified CCX virtualization requirements, guidelines, and procedures. The latest virtualization-related information is located at: https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/ virtualization-cisco-unified-contact-center-express.html Install and Upgrade The guides listed in this section relate to installing and upgrading Unified CCX. Cisco Unified Contact Center Express Installation and Upgrade Guide This document explains the deployment options, how to install, upgrade, uninstall, and patch Unified CCX, and how to change a Unified CCX deployment. The latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html. Getting Started with Cisco Unified IP IVR This document describes how to install and set up Unified IP IVR. The latest guide is located at: Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3 4 Documentation Guide Install and Upgrade