/mcpUser The guides listed in this section are for agents, supervisors, and reporting administrators of Unified CCX. Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express This document describes how to use Finesse agent desktop and Finesse supervisor desktop. The latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html. Cisco Unified Contact Center Express Reporting User Guide This document describes the features that are available to a user using Unified Intelligence Center and all the fields in the Historical Reports and provides the query designs for the Historical Reports. This document also describes the fields, charts, available views, filters, and grouping for the Historical and Live Data Reports. The latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_list.html. Reference The guides listed in this section are technical references related to Unified CCX. Cisco Unified CCX Database Schema Guide This document describes how data is organized in the Unified CCX databases. The latest guide is located at: https://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_technical_ reference_list.html. Cisco Security Advisories Addressing security issues in Cisco products is the responsibility of the Cisco Product Security Incident Response Team (PSIRT). The Cisco PSIRT is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks. For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at: https://tools.cisco.com/security/center/publicationListing.x Related Documentation This section provides links to the documentation of the product components that are deployed with Unified CCX. Link Subject For Cisco Finesse documentation, see: https://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_ home.html. Finesse Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3 7 Documentation Guide User