/mcpC H A P T E R 32 Cisco Unity Connection Provisioning Interface (CUPI) API -- Class of Service (COS) APIs • Classes of Service, on page 229 Classes of Service A class of service (COS) defines limits and permissions for accounts with voice mailboxes. For example, a COS. • Controls user access to licensed features such as the Cisco Unity Connection Web Inbox (Connection 8.5 and later) or Messaging Inbox (Connection 8.0). (When a COS includes access to a feature that requires individual licenses, you can assign groups of users to the COS only if enough licenses are available.) • Controls user access to non-licensed features such as personal call transfer rules. • Controls how users interact with Connection. For example, a COS dictates the maximum length of user messages and greetings, and whether users can choose to be listed in the corporate directory. • Controls call transfer options. • Specifies the number of private distribution lists allowed to users, and the number of members allowed on each list. • Specifies the restriction tables used to control the phone numbers that users can use for transfers and when placing calls. A COS is not specified for the individual accounts or templates that are associated with users without voice mailboxes (typically, these are administrator accounts). Permissions associated with administrator accounts are instead controlled by roles in Connection Administration. Default Classes of Service in Cisco Unity Connection Contains settings that are applicable to end users. By default, this COS is associated with the default Voicemail User template Voicemail User COS A COS that special default user accounts are members of. This COS is read-only and cannot be modified or deleted System Administrator can use this API to create/update/delete/fetch the Class of Service. Various attributes of Class of Service can also be updated using this API. Cisco Unity Connection Provisioning Interface (CUPI) API 229