/mcpC H A P T E R 37 Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler • Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler APIs, on page 459 • Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler Owner APIs, on page 479 • Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler Enumeration Types, on page 484 • Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler Greetings APIs, on page 486 • Cisco Unity Connection Provisioning Interface (CUPI) API -- TransferRulesAPIs, on page 495 Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler APIs Call Handler APIs Call handlers answer calls, greet callers with recorded prompts, provide callers with information and options, route calls, and take messages. They are a basic component of Cisco Unity Connection. Your plan for call handlers can be simple, using only the predefined call handlers, or you can create up to 40,000 new call handlers. You may want to use call handlers in the following ways: As an automated attendant---A call handler can be used in place of a human operator to answer and direct calls by playing greetings and responding to key presses. The automated attendant can provide a menu of options. For example, "For Sales, press 1; for Service, press 2; for our business hours, press 3". To offer prerecorded audio text---A call handler can be used to provide information that customers request frequently. For example, "Our normal business hours are Monday through Friday, 8 a.m. to 5 p.m.", or to play a pre-recorded message that all callers hear before they can interact with the system. As a message recipient---A call handler can be used to take messages for the organization. For example, "All of our customer service representatives are busy. Please state your name, phone number, and account number, and we will return your call as soon as possible.". To transfer calls---A call handler can be used to route callers to a user. For example, after hours, you could transfer calls that come to a technical support call handler directly to the mobile phone of the person who is on call, or to another call handler. Cisco Unity Connection Provisioning Interface (CUPI) API 459