/mcpThe hours and days that make up the normal business hours, when the organization is open. Standard hours can include multiple time ranges and different time ranges on different days. (For example, standard hours for an organization might be Monday through Friday from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m., to accommodate a lunch break, and Saturday from 9 a.m. to 1 p.m.) Standard transfer rules are in effect during the days and time ranges you add to the standard schedule; standard user and call handler greetings play during standard hours. Standard hours The hours and days not identified as standard hours are considered nonbusiness hours, when the organization is closed. Closed user and call handler transfer rules operate at all times not specified by the standard schedule—including holidays; closed user and call handler greetings play according to the closed schedule. Closed hours When a Holiday setting is in effect, Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually. Closed user and call handler transfer rules operate at all times not specified by the standard schedule—including holidays; holiday greetings for users and call handlers also play during this time period. Holidays Configuring Holiday Schedules Procedure Step 1 In Cisco Unity Connection Administration, expand System Settings and select Holiday Schedules. The Search Holiday Schedules page appears displaying the currently configured holiday schedules. Step 2 Configure a holiday schedule (Fore more information on each field, see Help> This Page): • To add a holiday schedule: On the Search Holiday Schedules page, select Add New. On the New Holiday Schedule page, enter the Display Name and select Save. On the Edit Holiday Schedule Basics page, enter the values of the required fields and select Save. • To edit an existing schedule: On the Search Holiday Schedule page, select the schedule that you want to edit. On the Edit Holiday Schedule Basics page, enter the values of the required fields and select Save. • To delete a schedule: On the Search Holiday Schedule page, select the schedule that you want to delete. System Administration Guide 110 Call Management Configuring Holiday Schedules