/mcpIf the check box is unchecked and a user deletes a message, then the deleted message moves to the Deleted Items folder. This action is referred to as soft delete. If the check box is checked and a user deletes a message, then the message is permanently deleted without sending any copy to Deleted Items folder. This action is referred to as hard delete. • The messages can be permanently deleted without any action required from the users who received them, using the message aging policies. For more information, see the Message Aging Policies, on page 121 section. • The messages can be deleted using the Message File Shredding Level setting in the Messaging Configuration page in Cisco Unity Connection Administration> Advanced System Settings. This is a system wide setting that ensures copies of messages are securely deleted by shredding the messages the specified number of times when they are deleted. The shredding can be done only when they have been hard deleted. Message Access Users can access new and saved voice messages using a touchtone or voice recognition conversation over phone. You can specify whether users can access the deleted messages. The users may also gain access to voice messages using Web Inbox, Messaging Inbox, Cisco Unified Personal Communicator, RSS reader or other applications. For information on accessing voice messages using RSS reader, see the Enabling Insecure RSS Connections, on page 255 section. Depending on the unified messaging service accounts, users may access email messages in an external message store using phone. Live Record Live record allows users to record conversations while they talk to callers. The recorded conversation is stored as a message in the user mailbox and the user can review it later, or redirect it to another user or group of users. Operators in your organization may find live record particularly useful. Live record is supported only for Cisco Unified Communications Manager integrations. The live record does not work for users who have full mailboxes. When a user with a full mailbox tries to record a call, the recorded conversation is not stored as a message in the user mailbox. Configuring Live Record Procedure Step 1 Add a live record pilot number to Cisco Unified Communications Manager: a) In Cisco Unified Communications Manager Administration, expand Call Routing and select Directory Number. b) In the Find and List Directory Numbers page, select Add New. The Directory Number Configuration page appears. c) In the Directory Number field, enter the directory number of the live record pilot number. d) In the Route Partition field, select the partition that contains voicemail port directory numbers. e) In the Description field, enter a description. f) In the Voice Mail Profile field, accept the default of None. System Administration Guide 138 Messaging Message Access