/mcpSpeech Connect The Speech Connect feature provides a speech-enabled enhancement to the automated attendant functionality. Speech Connect uses voice-enabled directory handlers to allow both Unity Connection users and outside callers to do the following: • Speak out the name of an employee (Unity Connection user) and instantly be connected, without navigating an audio-text tree and without knowing the extension of the employee. • For easy access to employees, configure a Speech Connect speed dial on user phones. • If multiple employees have the same name or if Speech Connect does not have a perfect match for the name spoken by the caller, it presents numerous name choices for the caller and can include additional information such as the employee location or department. Speech Connect also plays the recorded name of the employee in his or her own voice, if available, making it easier for the caller to choose among multiple names. For more information about setting up directory handlers, see the Call Management, on page 83 chapter. Cisco SpeechView The SpeechView feature allows you to receive voice messages in your mailbox in the form of text. When a voice message arrives, it is delivered to the mailbox of the recipient with a blank text attachment. The text attachment is updated with the transcription text when the transcription service completes the transcription. If there was a problem with the transcription, then an error message is received in the text attachment of the voice message. Only the first 500 characters of a voice message are transcribed and the remaining message is truncated. However, the users have access to the original recording in its entirety. SpeechView is a feature of the unified messaging solution. Therefore, the original audio version of each voice message remains available to you anytime. TTY Overview A TTY prompt set, available in U.S. English (ENX) only, can be installed and used just like any other supported phone language. When the TTY prompt set is installed, the subscribers and outside callers that use TTY can call in to Unity Connection and use the same features that a hearing caller can use. However, note the following limitations: • G.711 MuLaw must be selected as the message recording and storage codec because the Unity Connection TTY prompt set is not compatible with G.729a or other message recording and storage codecs. • A dedicated phone number must be set up for use by outside callers with TTY. All greetings, prompts, and subscriber names accessible from this number must be created with the TTY prompt set. • TTY is a TUI language only. At present, there is no compatible Text to Speech (TTS) language for TTY. The TTY prompt set is also not suitable for use as a GUI language. • TTY tones are not available for use in navigating through the Unity Connection conversation. Some TTY phones do not have the capability to send DTMF tones. In this case, TTY users may need to use the phone keypad for system navigation. • Due to recording and playback limitations, the TTY prompt set cannot be used in interview handlers. System Administration Guide 16 Accessibility Speech Connect