/mcpIf a user has an uncommon name or if others know the user by a different name (for example, a maiden name) consider adding these alternate names for the user. Alternate names improve the likelihood of Unity Connection placing a call when callers ask for the user by name. Configuring a Global Nickname in Unity Connection Procedure Step 1 In Cisco Unity Connection Administration, expand System Settings and select Global Nicknames. The Search Global Nicknames page appears displaying the currently configured global nicknames. Step 2 Configure a nickname (For more information on each field, see Help> This Page) • To add a nickname: On the Search Global Nicknames page, select Add New. On the New Global Nicknames page, enter the values of the required fields and select Save. • To edit a nickname: On the Search Global Nicknames page, select the nickname that you want to edit. On the Edit Global Nicknames page, enter the values of the required fields and select Save. • To delete a nickname: On the Search Global Nicknames page, select the nickname that you want to delete. Select Delete Selected and OK to confirm deletion. Subject Line Formats The message subject lines are visible when users view and listen to messages in Web Inbox, Messaging Inbox, an IMAP client, an RSS client, or any other visual client that displays the message subject. Subject lines are not presented to users when they listen to voice messages over phone. You can configure both the wording and the information that is included in the subject line of voice messages, including localizing the subject line according to the language of the recipient. The subject line format is defined for the following types of messages: 1.For Voice Messages: • Outside caller messages: The unidentified voice messages or messages from callers who are not Unity Connection users. This also includes the messages left for a system call handler. • User to user messages: The identified voice messages or messages from Unity Connection users. • Interview handler messages: The messages left for interview handlers. System Administration Guide 223 System Settings Configuring a Global Nickname in Unity Connection