/mcpthe identified and outside callers. Unity Connection also allows the identified callers to record video greetings and messages. The video greeting and messages settings enable the administrators to control whether the members of a class of service can record video greetings or messages nd if the video greetings and messages can be played for outside callers. Unity Connection classifies remote users connecting through an intersite, intrasite, or HTTPS link as outside callers. Note To allow the outside callers to access video greetings and messages, you need to enable the enable class of service settings for video greetings and messages, navigate to Cisco Unity Connection Administration> Class of Service> Edit Class of Service> check the Enable Video check box. You can enable or disable the check box to allow the users to play and record video greetings and messages. User Templates Each user and administrator account that you add in Unity Connection is based on a user template. The user template settings include authentication rules and schedules. The authentication rules dictate the password or PIN and account lockout policy for the users that you create. You must review the settings in the user templates that you plan to use before creating a user account. This helps you to determine whether you need to make changes to an existing user template or create new user templates. For each template, consider the features that you want to enable, specify a class of service, set a schedule and time zone for the accounts you want to create. To minimize the number of modifications that you need to make to user accounts later, use a separate user template to specify settings applicable for each group of users that you plan to create. For example, if you plan to create accounts for the members of a sales department, create or edit an existing template to set up message notifications. Specify that messages left for the sales employees are encrypted for extra security, increase the length of messages that callers can leave, and make similar appropriate changes to settings that control the conversation heard by the sales employees. If a particular setting must be unique for each user account, leave that setting blank on the user template, and then you can edit the setting for each user account after they are created. Default User Templates Unity Connection has two predefined user templates that you can edit but cannot delete. The settings on this template are suitable for most users. Voicemail User Template The settings on this template are suitable for users who administer Unity Connection. User accounts that are based on this template do not have voice mailboxes. By default, the template specifies the System Administrator role, which is the administrator role with the highest privileges. Administrator Template System Administration Guide 24 User Attributes User Templates