/mcpStep 4 Change key assignments as applicable. (For guidelines on allowed entries, see the Guidelines for Assigning Keys to Menu Options, on page 269.) Step 5 Select Save. When changes are saved, all new calls that use this conversation follow the new key mapping settings. Step 6 Repeat Step 3 through Step 5 for each menu that you want to customize. Guidelines for Assigning Keys to Menu Options • The only characters allowed are: 0 – 9, *, # or blank. • A maximum of 3 digits is allowed for each menu option. • Duplicate key entries are not allowed for any unique menu. (For example, you cannot map the “1” key to both Hear New Messages and Send a Message in the Main menu. However, you can map the “1” key to Hear New Messages in the Main menu and also to Greetings in the Settings menu.) • Leaving a key assignment blank disables that option for the menu. • When you leave a key assignment blank, uncheck the Option Voiced in Menu check box. • When changes are saved, all new calls that use the conversation follow the new key mapping settings. Setting a Keypad Mapping to Match an Existing Conversation Mapping You can change the key mappings for all menus to match that of an existing conversation. For example, you can have all of the key mappings for a selected custom keypad mapping replaced with the mappings of Optional Conversation 1. This can be useful if you want to make a small number of changes to an existing conversation and do not want to manually remap every option. Procedure Step 1 In Cisco Unity Connection Administration, expand Tools and select Custom Keypad Mapping. Step 2 On the Search Custom Keypad Mappings page, select the applicable custom keypad mapping conversation. Step 3 On any tab of the Edit Custom Keypad Mapping page, in the Reset Mappings on All Tabs To list, select the conversation that you want to use and select Reset. Step 4 When asked to confirm that you want to replace all key mappings with those of the selected conversation before continuing, select OK. Conversation Menus in Custom Keypad Mapping Tool The Custom Keypad Mapping tool is divided into eight tabs that represent eight different conversation menus that can be customized. The Message Playback menu is represented on three tabs because the messages contain three distinct parts: the message header, the message body, and the message footer. The options on these three tabs are identical, but you may want to map different options to different keys for certain parts. System Administration Guide 269 Tools Guidelines for Assigning Keys to Menu Options