• You can configure whether Unity Connection relays private messages and secure messages on the System Settings > Advanced > Messaging page. Private messages are relayed as regular messages with the private flag and secure messages are relayed as regular messages. • If user accounts are configured to relay voice messages to an alternate SMTP address, the voice messages cannot be transcribed. If users want transcriptions along with the relay feature, you can configure user accounts to Accept and Relay voice messages. This allows the copy of the message that is stored on the Unity Connection server to be transcribed. • When you configure SMTP notification devices for users, transcription is sent to the user SMTP address. This means that users receive two emails at the SMTP addresses. The first one is the relayed copy of the message WAV file. The second is the notification that includes the transcription. If the users need to access the original recording, users can call in Unity Connection or use an IMAP client to access the user account. SMTP Relay functionality has been primarily designed to configure corporate email address only. In order to avoid any loop in relaying the message, Primary SMTP address of Unity Connection should not be configured as Relay address. Note Unity Connection supports the relay function in message action only when you have configured an SMTP smart host on the System Settings > SMTP Configuration > Smart Host page. Note Caller Input The caller input settings define actions that Unity Connection takes in response to phone keypad keys pressed by callers during a user greeting. For each greeting that allows caller input, you can specify whether callers can skip the greeting, record a message, exit the greeting, transfer to numbers that are not associated with users or call handlers, or transfer to an alternate contact number, call handler, directory handler, or interview handler of your choice. You also use caller input settings to specify which keys users can press to interrupt a user greeting so that they can sign in to Unity Connection. The caller input settings can be changed only by an administrator user. By default, for each user greeting, Unity Connection acts on certain keys and ignores others. Table A-1 lists the default actions assigned to phone keypad keys. Table 19: Table A-1 Default Actions Assigned to Phone Keypad Keys Cisco Unity Connection Does This When Callers Press This Key Skips the greeting.

Prompts the caller to sign in * Sends the caller to the Operator call handler 0 Ignores the caller 1 through 9 System Administration Guide 293 User Settings Caller Input