/mcp• Voice-enabled directory handlers • VPIM locations In addition, you can use user templates, contact templates, and system call handler templates to set the search scope for new objects of similar types. A search space is comprised of one or more ordered partitions. When Unity Connection searches for an object on behalf of a caller, it searches the partitions in the order in which they are arranged in the search space. While extensions must be unique within a partition, they do not need to be unique within a search space, so you can use search spaces to handle dial plans that have overlapping extensions. For information on VPIM and networking concepts, see the Networking, on page 125 chapter. Search Space Example for Automated Attendant In an organization, you have installed a Unity Connection server that is setup as an automated attendant to handle the calls for customer service department and take voice messages for users. All the employees of the organization have a primary extension in Employee partition and the employees of customer service department have alternate extensions in Customer Service partition. The Unity Connection server is configured with the following search spaces and associated partition membership: Partition Membership (in Order) Search Space Employee, Customer Service Employees search space Customer Service Customer Service search space In addition, two routing rules are configured. As per the first routing rule, when outside callers call in to Unity Connection, they use the Customer Service search space. The system call handlers and directory handlers with which the outside callers interact are configured to use Customer Service search space. As per the second routing rule, all the employees of the organization use Employee search space when they call each other within the organization. In this example, when users call and sign in to Unity Connection, they can address messages or place calls to any other user at the company. However, when outside callers call Unity Connection and reach the automated attendant, they can reach only the employees with alternate extensions in the Customer Service partition. Multiple Site Search Space Example An organization has three digitally networked Unity Connection locations serving three sites: Headquarters, Regional-East, and Regional-West. The configuration is as follows: • Unity Connection is configured with the following search spaces and associated partitions: Partition Membership (in Order) Search Space HQ, Primary, RE, RW Headquarters-SS RE, Primary Regional-East-SS System Administration Guide 97 Call Management Search Space Example for Automated Attendant