McDewey

Collect CUCM Logs if RTMT Is Not Accessible or Available Contents Introduction Background Information How to Collect Traces from CUCM if RTMT is not Accessible or Available Introduction This document describes the procedure to collect the Cisco Unified Communication Manager (CUCM) logs from CLI. Background Information There are times where you must collect the CUCM traces in order to troubleshoot a specific issue and the Real Time Monitoring Tool (RTMT) access does not work. How to Collect Traces from CUCM if RTMT is not Accessible or Available Use these paths to get the logs via CUCM Secure Shell (SSH): Note: If traces are collected by CUCM root CLI log in, then replace: file get activelog with /var/log/active/. Note: Prior to log collection, ensure the external SFTP server is configured and accessible. ENTRY FILE SPECIFICATION Prog Logs file get activelog cm/trace/ccm/Proglogs/*.* file get activelog cm/trace/cti/Proglogs/*.* Service Manager file get activelog platform/log/servm*.log SNMP Main Agent file get activelog platform/snmp/snmpdm/*.* MIB2 Agent file get activelog platform/snmp/mib2agt/*.* Host Resources Agent file get activelog platform/snmp/hostagt/*.* System Application Agent file get activelog platform/snmp/sappagt/*.* Event Viewer-Application Log file get activelog syslog/CiscoSyslog*.* file get activelog Event Viewer-System Log

syslog/messages.* Boot Logs file get activelog syslog/boot.* Install and Upgrade Logs file get install * SELinux Logs file get activelog platform/selinux_startup.log file get activelog syslog/security- diagnostics.tar.gz Cisco Tomcat Logs file get activelog tomcat/logs/catalina*.* file get activelog tomcat/logs/host-manager.* file get activelog tomcat/logs/admin.* file get activelog tomcat/logs/diagnostic-memory.* file get activelog tomcat/logs/diagnostic-info.* file get activelog tomcat/logs/localhost_access*.txt file get activelog tomcat/logs/manager.* file get activelog tomcat/logs/diagnostic-threads.* file get activelog tomcat/logs/*.hprof file get activelog tomcat/logs/localhost*.log Cisco Tomcat Security Logs file get activelog tomcat/logs/security/log4j/security*.* IPT Platform GUI Logs file get activelog tomcat/logs/iptplatform/log4j/iptplatform*.* IPT Platform CertMgr Logs file get activelog platform/log/certMgmt*.log IPT Platform IPSecMgmt Logs file get activelog platform/log/ipsecMgmt*.log IPT Platform Cluster Manager Logs file get activelog platform/log/clustermgr* IPT Platform CLI Logs file get activelog platform/log/cli*.log IPT Platform CLI Created Reports Hardware: file get activelog platform/log/SystemReport-*.tgz Platform: file get activelog platform/log/platformConfig- *.tar SE Linux: file get activelog syslog/security-diagnostics.tar.gz IPT Platform RemoteSupport Logs file get activelog platform/log/getflag* file get activelog platform/log/create* file get activelog platform/log/remote* file get activelog platform/log/display* file get activelog platform/log/decoder* IPT Platform Cert Monitor Logs file get activelog platform/log/certm*.log Install File Signing file get activelog platform/log/authenticate*.* file get activelog Cisco Bulk Provisioning Service

cm/trace/bps/log4j/bps.log Cisco TAPS Service Cisco CDR Agent file get activelog cm/trace/cdragent/log4j/cdragent.log Cisco DHCP Monitor Service file get activelog cm/trace/dhcpmon/log4j/dhcpmon.log Cisco CallManager SNMP Service file get activelog cm/trace/ccmmib/sdi/CcmMibAgent.txt Cisco UXL Web Service file get activelog core/UXLService.* Cisco CTIManager file get activelog cm/trace/cti/sdl/SDL.txt Cisco CDR Repository Manager file get activelog cm/trace/cdrrep/log4j/cdrrepmgr.log Cisco AXL Web Service file get activelog tomcat/logs/axl/log4j/axl.log Cisco User Data Services file get activelog tomcat/logs/cucm- uds/log4j/cucm-uds.log Self Provisioning IVR file get activelog core/PnPLauncher.* Cisco TAPS Service file get activelog cm/trace/taps/log4j/taps.log Cisco Dialed Number Analyzer Server file get activelog cm/trace/dnaserver/sdi/dna.txt Cisco Dialed Number Analyzer file get activelog tomcat/logs/dna/Results Cisco Directory Number Alias Sync file get activelog cm/trace/dnaliassync/log4j/dnaliassync.log Cisco Intercluster Lookup Service file get activelog cm/trace/ils/sdl/SDL.* Cisco License Manager file get activelog cm/trace/userlicensing/log4j/userlicensing*.log file get activelog cm/trace/licensing/postinstall/log4j/licensepostinstall*.log file get activelog cm/trace/licensing/log4j/licenseclient*.log file get activelog tomcat/logs/licensing/log4j/licenseloader*.log Cisco Location Bandwidth Manager file get activelog cm/trace/lbm/sdl/SDL.* Cisco Extension Mobility file get activelog tomcat/logs/em/log4j/emservice.log Cisco Directory Number Alias Lookup file get activelog tomcat/logs/dnaliaslookup/log4j/dnaliaslookup.log Cisco CallManager SDL: file get activelog cm/trace/ccm/sdl/SDL.* CallLog: file get activelog cm/trace/ccm/calllogs/calllogs_.txt Cisco IP Manager Assistant file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log file get activelog tomcat/logs/ipma/log4j/service.log file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log file get activelog tomcat/logs/ipma/log4j/ipma_Security.log Cisco CAR Scheduler file get activelog cm/trace/carsch/log4j/carsch.log

Cisco Extended Functions file get activelog cm/trace/cef/sdi/cef.txt Cisco CAR Web Service file get activelog tomcat/logs/car/log4j/car.log Cisco Trust Verification Service file get activelog cm/trace/tvs/sdi/tvs.txt Cisco CallManager Cisco IP Phone Services file get activelog tomcat/logs/ccmcip/log4j/ccmcip.log Cisco WebDialer Web Service file get activelog tomcat/logs/webdialer/log4j/webdialer.log file get activelog tomcat/logs/webdialer/log4j/webdialer_CTIClient.txt file get activelog tomcat/logs/webdialer/log4j/webdialer_Security.txt Cisco Unified Mobile Voice Access Service file get activelog tomcat/logs/ccmivr/log4j/ccmivr.log Cisco IP Voice Media Streaming App file get activelog cm/trace/cms/sdi/cms.txt SOAP - Diagnostic Portal Database Service file get activelog tomcat/logs/dp/log4j/dp.log Cisco Tftp SDL: file get activelog cm/trace/ctftp/sdl/* SDI: file get activelog cm/trace/ctftp/sdi/ctftp.txt Cisco CTL Provider file get activelog cm/trace/ctlprovider/sdi/ctlprovider.txt Cisco Certificate Authority Proxy Function file get activelog cm/trace/capf/sdi/capf.txt Cisco Audit Event Service file get activelog cm/trace/auditlog/sdi/audittrace.txt Cisco Messaging Interface file get activelog cm/trace/cmi/sdl file get activelog cm/trace/cmi/sdi/csumi.txt Cisco E911 Service file get activelog tomcat/logs/e911proxy/log4j/e911proxy.log Cisco WebDialerRedirector Web Service file get activelog tomcat/logs/redirector/log4j/redirector.log Cisco AMC Service file get activelog cm/trace/amc/log4j/amc.log Cisco SOAPMessage Service file get activelog tomcat/logs/soapmessage/log4j/soapmessage.log Cisco CCM DBL Web Library file get activelog tomcat/logs/dbl/log4j/dbl.log Cisco Serviceability Reporter AlertReport file get activelog cm/report/rtmtreporter/AlertRep/ Cisco AMC Service DeviceLog file get activelog cm/log/amc/DeviceLog/ Cisco CCMRealm Web Service file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm.log Cisco Log Partition Monitoring Tool file get activelog cm/trace/lpm/sdi/lpm.txt Cisco RIS Data Collector file get activelog cm/trace/ris/sdi/ris.txt Cisco Corefile Recovery Tool file get activelog cm/trace/cfrt/cfrt.txt Cisco Database Layer Monitor file get activelog cm/trace/dbl/sdi/limitexceeded*

file get activelog cm/trace/dbl/sdi/dbmon.txt file get activelog cm/trace/dbl/sdi/.csv Cisco Tomcat Stats Servlet file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats.log Cisco AMC Service CallLog file get activelog cm/log/amc/CallLog/ Cisco RIS Data Collector PerfMonLog file get activelog cm/log/ris/csv/PerfMon*.csv Cisco CDP file get activelog cm/trace/cdp/sdi/cdpd.txt Cisco External Call Control Service file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs.log Cisco Audio Translator App file get activelog cm/trace/cms/sdi/at.txt Cisco Syslog Agent file get activelog cm/trace/syslogmib/sdi/syslogmib.txt Cisco DirSync file get activelog cm/trace/dirsync/log4j/dirsync.log Cisco AMC Service ServerLog file get activelog cm/log/amc/ServerLog/ Cisco Serviceability Reporter DeviceReport file get activelog cm/report/rtmtreporter/DeviceRep/ Cisco SOAP Web Service file get activelog tomcat/logs/soap/csv/*.csv file get activelog tomcat/logs/soap/log4j/soap.log Cisco GRT Communication Web Service file get activelog tomcat/logs/grt/log4j/grt.log Cisco RisBean Library file get activelog tomcat/logs/risbean/log4j/risbean.log Cisco Abort Transaction Spooling file get activelog cm/log/informix/ats/*.* Cisco Unified Reporting Web Service file get activelog tomcat/logs/cucreports/log4j/cucreports.log Cisco AMC Service PPRLog file get activelog cm/log/amc/PPRLog/ Cisco Certificate Change Notification Service file get activelog platform/log/certCN.log Cisco CCMAdmin Web Service file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin.log Cisco Serviceability Reporter ServiceReport file get activelog cm/report/rtmtreporter/ServiceRep/ Cisco Database Cli Output file get activelog cm/trace/dbl/*.tar file get activelog cm/trace/dbl/*.csv file get activelog cm/trace/dbl/*.out Cisco Serviceability Reporter PPRReport file get activelog cm/report/rtmtreporter/PerformanceRep/ Cisco Trace Collection Service file get activelog cm/trace/tct/log4j/tct.log Cisco Called Party Tracing file get activelog cm/trace/ccm/dntrace/dntrace_.txt file get activelog platform/drf/trace/drfMA.log Cisco DRF Main

file get activelog platform/drf/log/* Cisco Common User Interface file get activelog tomcat/logs/cui/log4j/cui.log Cisco Informix Database Service file get activelog cm/log/informix/shmem* file get activelog cm/log/informix/*.log file get activelog cm/log/informix/*.gz file get activelog cm/log/informix/af* Cisco Database Installation Service file get activelog cm/trace/dbl/sdi/*.sql.log file get activelog cm/trace/dbl/sdi/installdb*.log file get activelog cm/trace/dbl/sdi/installdb*.log.err file get activelog cm/trace/dbl/sdi/*.sql.log.err Cisco CCMUser Web Service file get activelog tomcat/logs/ccmuser/log4j/ccmuser.log Cisco Database Notification Service file get activelog cm/trace/dbl/sdi/dbnotify* Cisco Unified OS Platform API file get activelog tomcat/logs/platform- api/log4j/platform-api.log Cisco Certificate Change Notification file get activelog platform/log/certCN.log Cisco Serviceability Reporter file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log Cisco Unified OS Admin Web Service file get activelog tomcat/logs/cmplatform/log4j/cmplatform.log Cisco DRF Local file get activelog platform/drf/trace/drfLA.log Cisco Log4jinit Servlet file get activelog tomcat/logs/log4jinit/log4j/log4jinit.log Cisco Database Library Trace file get activelog cm/trace/dbl/sdi/dbl*.log Cisco RTMT Web Service file get activelog tomcat/logs/rtmt/log4j/rtmt.log Cisco CCMService Web Service file get activelog tomcat/logs/ccmservice/log4j/ccmservice.log Cisco Database Replicator Trace file get activelog cm/trace/dbl/sdi/replication_scripts_output.log file get activelog cm/trace/dbl/sdi/startrpc.log file get activelog cm/trace/dbl/*.log file get activelog cm/trace/dbl/sdi/dblrpc.* MIB2 Agent file get activelog core/mib2agt.* SNMP Primary Agent file get activelog platform/snmp/snmpdm/*.* Cisco SSO file get activelog platform/log/ssoApp* file get activelog sso/policyagent/ file get activelog tomcat/logs/ssosp/log4j/*.log