• AgentStateDetail, on page 7, contains records written when an agent changes state.
• AgentCallDetailSnapshot, on page 8, contains records of agent call details in a day.
• AgentStateDetailSnapshot, on page 9, contains records of agent state change details in a day.
• AuditReskill, on page 15, contains records written when the resource is added or removed from the CSQ
because of the changes that are made to the resource or CSQ skills.
• AuditSkillGroup, on page 16, contains records written when the resource skills or competency level
changes are made to the resource or CSQ.
• AreaCode, on page 11, contains the area code and time zone information used for outbound calls.
• Campaign, on page 18, contains records with campaign configuration information.
• CampaignCSQMap, on page 20, provides a relationship between campaigns and Contact Service Queues
(CSQs).
• CampaignSupervisorMap, on page 21, provides a relationship between campaigns and supervisors.
• CampaignData , on page 22, contains records with the campaign data information.
• ChatProblemStatement, on page 26, contains the associated problem statements and tag ids for each chat
widget.
• ChatTriggerPoint, on page 29, contains the chat CSQ tag information.
• ChatUserForm, on page 29, contains the user form fields included in each chat widget along with the
order of the fields in the widget.
• ChatWidget, on page 30, contains the chat widget information.
• ChatBubble, on page 31, contains the chat bubble information.
• ContactCallDetail, on page 34, contains records written for every incoming, outgoing, or internal call.
• ContactQueueDetail, on page 44, contains records written for calls that are queued for CSQs; one record
for each CSQ is queued.
• ContactRoutingDetail , on page 46, contains records written for calls that are queued for CSQs; one
record for each call.
• ContactServiceQueue , on page 47, contains records written for CSQs configured on the Unified CCX
Administration user interface.
• CrsApplication , on page 52, contains records about applications that are uniquely identified by application
name.
• CrsGroup , on page 54, contains records about groups that are identified by a combination of group class
name and group ID.
• CrsTrigger, on page 56, contains records about triggers that are uniquely identified by trigger name.
• DialingList , on page 61, contains records with outbound contacts that need to be dialed for a particular
campaign.
• MonitoredResourceDetail, on page 73, contains records written for agents who are monitored by a
Supervisor.
Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
2
Database Schema
Overview of Tables
