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solution-design-guide

10 chunks · uccx v12.5

How to read content from a specific chapter

Read /home/rpm/bingham/docs/src/assets/uccx/v12.5/solution-design-guide/uccx-12.5su2-solution-design-guide.pdf pages:N-M

Page ranges are listed in the chapter table below. The PDF preserves Cisco's internal cross-references which markdown conversion would destroy.

Chapter-level structure

Pages Chapter Subsections
13–14 Cisco Unified Contact Center Solutions 1 sub
15–22 Unified CCX Reference Designs 4 sub
23–88 Contact Center Express Solutions Overview 3 sub
89–100 Unified CCX Solution Design Considerations 1 sub
101–114 High Availability and Network Design 8 sub
115–122 Solution Security 5 sub
123–128 Design Considerations for Integrated Features 1 sub
129–142 Bandwidth, Latency, and QoS Considerations 1 sub
143–152 Sizing Operating Conditions for Reference Design 2 sub
153–156 Cisco Webex Experience Management 3 sub

Subsection detail (one level down) › Unified CCX Reference Designs — pages 15–22

  • pp. 15–16: Introduction to the Unified CCX Solution Reference Designs
  • pp. 17–17: Unified CCX General Rules for Design
  • pp. 18–18: Reference Designs
  • pp. 18–22: Other Design Considerations

Subsection detail (one level down) › Contact Center Express Solutions Overview — pages 23–88

  • pp. 23–23: Unified CCX Components
  • pp. 24–28: Unified CCX Licensing
  • pp. 29–88: Features

Subsection detail (one level down) › High Availability and Network Design — pages 101–114

  • pp. 101–101: Unified CCX High Availability over LAN
  • pp. 102–105: Unified CCX High Availability over WAN
  • pp. 106–108: Engine Redundancy
  • pp. 109–111: Cisco Finesse High Availability Considerations
  • pp. 112–112: Cisco Unified Intelligence Center High Availability Considerations
  • pp. 113–113: Customer Collaboration Platform High Availability Considerations
  • pp. 113–113: ASR TTS High Availability Considerations
  • pp. 113–114: Cisco IM&P High Availability Considerations

Subsection detail (one level down) › Solution Security — pages 115–122

  • pp. 116–116: Transport Layer Security
  • pp. 117–117: Cross-Origin Resource Sharing (CORS)
  • pp. 117–117: Gadget Source Allowed List
  • pp. 117–117: Secure Real-Time Protocol (Secure RTP or SRTP)
  • pp. 118–122: Federal Information Processing Standards 140-2 Level 1

Subsection detail (one level down) › Sizing Operating Conditions for Reference Design — pages 143–152

  • pp. 143–149: Contact Center Basic Traffic Terminology
  • pp. 150–152: Operating Considerations for Reference Design Compliant Solutions

Subsection detail (one level down) › Cisco Webex Experience Management — pages 153–156

  • pp. 153–153: Overview
  • pp. 154–154: Post-Call Voice Survey Call Flow
  • pp. 155–156: SMS or Email Post-Call Survey Call Flow

Source data

  • Original PDF: uccx-12.5su2-solution-design-guide.pdf
  • Structure JSON: uccx-12.5su2-solution-design-guide_structure.json

Change Log

Date Note
2026-04-25 Generated from detect_structure (max_heading_levels=2). Tier-3 ingestion strategy: TOC-only, on-demand reads.