/mcpData sheet Cisco public © 2025 Cisco and/or its affiliates. All rights reserved. Cisco and partner services Cisco and partner services offer various personalized services to enable IoT, cloud, and secure networks. You can purchase advanced services designed to meet your business needs and help you maintain high-quality network performance while controlling operational costs. Please refer to Table 35 for more information on Cisco’s Technical Services available for the Cisco Catalyst 9500 Series Switches. Table 35. Technical Services Cisco Technical Services Cisco Smart Net Total Care® Service • Around-the-clock, global access to the Cisco TAC • Unrestricted access to the extensive Cisco.com knowledge base and tools • NBD, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement and onsite parts replacement and installation available • Ongoing operating system software updates within the licensed feature set1 • Proactive diagnostics and real-time alerts on Smart Call Home-enabled devices Cisco Smart Foundation Service • NBD advance hardware replacement as available • Access during business hours to Small and Medium-sized Business (SMB) TAC (access levels vary by region) • Access to Cisco.com SMB knowledge base • Online technical resources through Smart Foundation portal • Operating system software bug fixes and patches Cisco SP Base Service • Around-the-clock, global access to the Cisco TAC • Registered access to Cisco.com • NBD, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement; return to factory option available2 • Ongoing operating system software updates1 Cisco Focused Technical Support Services • Three levels of premium, high-touch services are available:
Cisco High-Touch Operations Management Service
Cisco High-Touch Technical Support Service