Cisco High-Touch Engineering Service
• Valid Cisco Smart Net Total Care or SP Base contracts are required on all network equipment
1 Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.
2 Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that shipment will be
initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with NBD
delivery. Where NBD is not available, same-day shipping is provided. Restrictions apply. For details, review the appropriate service descriptions.
Learn more about available services.