/mcpThe search results are displayed. View History of Emergency Calls Emergency Responder maintains history records for 10,000 most recent emergency calls. You can use this information to track specific details about emergency calls, such as how many emergency calls were placed on a date, from a caller, or that contain a specific keyword. This information can also be used for reporting purposes or to set staffing levels. For example, you could use this information to determine the number of on-site-alert personnel needed for a time period. You can also use this feature to provide recent call-history information to law enforcement agencies or to other emergency personnel. If needed, you can enter or view additional information about an emergency call in the Comments field. If you need to obtain call details for earlier emergency calls, ask your system administrator to provide this information. Your system administrator may have saved these records. Tip To view Call History, follow these steps: Procedure Step 1 Choose Call History from the main menu. The Call History window appears. Step 2 Use the drop-down lists and text field to enter specific call-search conditions. Click More to add conditions, or click Fewer to remove the last condition that you added. Note If you specify more than one call-search condition, you must indicate if you want all or any of the conditions satisfied. For example, if you want to view all medical emergency calls that came from your company office in San Jose on July 6, your conditions might look like this: Find Details of calls where all of the conditions are satisfied and where Date is 07/06/2013 and where ERL Name is Exactly SanJoseBuilding and Comments contains medical. Step 3 Click Find. Information appears about those calls that meet the specified search conditions. If the information does not fit in one window, Emergency Responder uses more than one window to list the calls. To see more information, click the links or enter a specific page number in the Page field and click the Page link. Step 4 To enter or modify comments about an emergency call, click the Edit Link in the Comments field for that call record. Cisco Emergency Responder Onsite Security Guide for Release 15 and SUs 11 Cisco Emergency Responder View History of Emergency Calls