McDewey

C H A P T E R 2 Cisco Emergency Responder • Cisco Emergency Responder Overview, on page 3 • Access User Web Interface, on page 4 • Acknowledge Emergency Calls, on page 5 • View Emergency Calls, on page 6 • View Emergency Call Alert, on page 8 • Use Phone Search, on page 9 • Locate Phone by Extension, on page 10 • View History of Emergency Calls, on page 11 Cisco Emergency Responder Overview Cisco Emergency Responder is an emergency communication system that helps you respond to a crisis quickly and efficiently. Emergency Responder also maintains a record of the emergency calls that your system receives so that you can access this information later. The following is a brief overview of what happens when someone places an emergency call: • Someone places an emergency call. • Emergency Responder receives the call and forwards it to the public safety answering point (PSAP) for your area. • At the same time, Emergency Responder provides information about the emergency call in the Emergency Call Alert window. This information includes the time and date of the emergency call, the extension of the caller, the caller's alerting name, the ERL name, and the phone location. Additional details about the caller location, such as the complete physical address for the ERL and the port description, are displayed after you click on a call record. Depending on how your Administrator sets up your system your Emergency Call Alert Window may show alerts specific from the ERLs assigned to you. You will still have the option to view all alerts in the system. Emergency Responder displays the port description only for automatically tracked phones. For manually configured line numbers, this field is empty. Note Cisco Emergency Responder Onsite Security Guide for Release 15 and SUs 3